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We have called and mailed Kolkata, Hazra centre many times, but they are yet to respond. One of the staff members named, Mr.Aunava has been dealing with this matter, but is of no help. He has been delaying the matter intentionally stating that they need permission from their Head office to process the refund. However, when we contacted Delhi Head office, they said they have not received any request like that from Kolkata office.
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