Jamia Millia Islamia University — Money Deducted But No Money Refund

Subject: Complaint Regarding Non-Refund of Failed Transaction via ICICI Eazypay

To,
The Hon’ble Consumer Forum
Aligarh, Uttar Pradesh

Respected Sir/Madam,

I, Muhammad Lareb, resident of Aligarh, Uttar Pradesh, wish to file a complaint against ICICI Eazypay (ICICI Bank Ltd.) for non-refund of a failed UPI transaction. An amount of ₹700 was deducted from my account on 09/04/2025, but till date, I have not received any refund.

Details of the Transaction:

Purpose of Payment: For submitting online application form of Jamia Millia Islamia University

Date of Transaction: 09/04/2025

Amount: ₹700

Status: Failed

Mode of Payment: UPI

UTR Number:[protected]

Transaction ID: T2504091432525777884971

I tried to make payment through ICICI Eazypay for submitting the entrance form of Jamia Millia Islamia. The first attempt failed but the money was still deducted. Due to urgency, I paid again and the second attempt succeeded. However, the refund for the failed transaction has not been credited even after 8 days.

Relief Sought:

Immediate refund of ₹700

Compensation for inconvenience, stress, and time wasted

Direction to ensure such payment failures and delays are not repeated

I am attaching all necessary proofs including bank transaction details and screenshots. Kindly take appropriate action.

Regards,
Muhammad Lareb
Mobile: [protected]
Email: batman.xx.[protected]@gmail.com
Date: 18/04/2025