Jammu University — Online degree certificate | No Update | Paid Fee | Almost 3 months

Why are individuals with such unprofessional behavior employed at this A+ accredited university? People simply hang up the phone without offering any assistance or resolution. It is frustrating that they do not want to listen and just dismiss the issue by putting the phone away. I am reaching out to express my concerns regarding my degree certificate application. I have applied online and paid the required fee, and it has been more than two months without any updates