Jammu University — Transcript not send to WES Canada

My name is Mehak Sharma daughter of Sunil Sharma had applied for my B.ed Transcription from Jammu University and had paid 1770 fees. I am 2013 passed out. My roll number is 226724 and Refrence ID is 61212. I had paid my visit to the University on August 13, 2021 and got the process done. However, the uper time limit of sending documents to WES is 15 days. To my deep concern it's been 30 days now. Nobody has shown any concern. I have been facing several concerned issues.
It's my knee bent request to you sort my request as soon as possible. As i am native of Punjab can't pay visit again and again.
Looking forward to hearing from you.
Mehak Sharma.