Jammu University — Transcripts Missing

Address:

Jammu University

Hello,
Myself Dr.Shruti Bhardwaj, D/O Dr. M.L Bhardwaj. I had applied for my BAMS degree transcripts from Jammu University on 13th October, 2021 Online and had paid 1770 fees. I am 2012 passed out. My Regst.number is 359/ayu/05 and Refrence ID is 9119788. The time limit for sending these documents for WES is already on the verge. It's already 12 days and no transcripts have been received at the mentioned address by me. It is effecting my professional journey a lot. Hence, i request the Jammu university concerned faculty to kindly help me with this matter treating it as urgent.I tried tracking the status of my transcripts online from the University's website but it shows no document uploaded whereas i already possess the payment receipt with me.
Looking forward for your genuine response.
Dr.Shruti Bhardwaj.