Jawaharlal Nehru Technological University Hyderabad [Jntuh] — Transcripts portal

I need my transcripts, as i am unable to visit jntuh currently so i visited jntuh online transcripts portal but it is not yet updated, and not showing all the options for transcripts. As i make a call to the help desk she told to come visit the counter and take them. When i ask, how many days does it take to update she just replied many days, then why do we have this online website for, when we have to visit the counter...Also, she is very inactive listening to me she just lift my call and talking to someone beside her...i need my transcripts urgently, please update the portal.
Thankyou.