Jawed Habib Hair And Beauty Salon — Scheduled appointments mis-management

Address:

2nd & 3rd Floor, Chungath Jewellery, Mahatma Gandhi Rd, Ayurveda College Junction, Thiruvananthapuram, Kerala 695001

Dear Team,

I would like to report multiple issues with regards to the professionalism of your Thiruvananthapuram branch in the manner they handled our scheduled appointments.

My wife and I travelled to Thiruvananthapuram from abroad for a vacation. I booked a haircut a day prior by phoning the branch for my wife and I. On the day of the appointment 18/2/22 at 1630 we were informed by Shaji that the person who took our bookings the day before messed up and that Sharma who would be my wife’s stylist would only be free after 2 hours and that I had to wait 30 minutes for a stylist to be available for my haircut. I got my haircut after waiting 30 odd minutes and my wife’s haircut with Sharma re-booked for 19/8/22 at 1130am. We were assured by Saji that we would receive a call prior to the appointment confirming Sharma’s availability (which we did not). I called your salon at 1100am on the appointment date to inquire if Sharma is available for the 1130am appointment. I was assured by the lady who answered the phone that she can see my wife’s booking and that we can reach the salon according. We reached your salon before 1130am and were told to wait for a few minutes, the few minutes turned into 30 minutes and then the lady at the reception walked out of the salon saying Sharma would be there in 5 minutes after which another lady stylist in the salon informed me that Sharma is in a meeting and when I further probed her to inquire by when he would be at the salon she was clueless and made excuses when she was unable to give me a clear answer. As paying customers a certain amount of professionalism is expected from a reputed Indian brand such as yours. It was my wife’s birthday and she was having such a bad start to her day. I was shocked at the casual and callous behaviour of your staff. I do not understand what kind of a “meeting” a stylist would have to attend by reneging on existing appointments to paying customers and without your outlet having the courtesy or professionalism to be honest to a customer if you are unable to fulfill your commitment and make a courtesy phone call. Your Thiruvananthapuram team gives us the impression that the customers time or money are of no value to them and we solely exist to prop up their whims and fancies. This was our first experience with Jawed Habib and I am aghast at the experience that has been dished out to us. FYI I got an appointment booked at the Taj Kovalam spa for my wife’s haircut and received the service as should be.

Regards
Cherian