Verified Support
Mar 19, 2020
Jeevansathi Internet Services Customer Care's response Dear Member,
Your profile has been deleted by our Quality Assurance team, basis the quality checks done at their end. We have received a complaint against your profile for using unprofessional language while interacting with another member on the site with relevant proofs.
Please understand that we need to have stringent checks in place to make our users’ partner search a safe and hassle-free experience.
IEIL reserves the right to verify the authenticity of Content posted on the site. IEIL also reserves the right to investigate and take appropriate action without limitation at its sole discretion against any member who violates the on-line services and terminating the Membership of such violators without prior intimation who utilize thus website in any manner which brings into disrepute or impairs the interests and functioning of JeevanSathi.com.
IEIL may, in its sole discretion, terminate such Membership and forfeit the advance without a refund.
In case you would also like to share your own experience regarding any such recent interaction with any member on the site, feel free to mention. It will help us cross-check the matter from both the parties and take necessary action. You can drop us the email on [protected]@jeevansathi.com or call us on[protected]Toll free from India) or[protected], between 9:00 AM to 9:00 PM IST.
Thanks and Regards
Jeevansathi Support Team
Mar 19, 2020
Updated by Aman_Sidhu 8112 Dear sir/madam
Deleting my profile is not the point
I am not begging you to retrieve it as well
What i genuinely wanted to find out is whether u can easily without cross checking from my end take down someone's profile without gathering any proof from both the parties..the concerned person who you thought has
been a victim here also abused me on a previous chat and called me names
And the whole lot of the conversation happened on call
Now i happened to be talking to this individual for around 3 days and i wasnt a stranger
Such confrontation and misunderstanding is common and can happen at any moment
Does it really give you the right to tarnish someone's image that easily
Now you would ask me for proof about what she said and ask for recordings
I dont have any because i dont have that vindictive mindset to spoil someone's life so easily and neither anyone is that free to anticipate someone would behave that irrationally
On call
Time and again i have had numerous encounters with such sample cases through your site and in one particular instance i too had lodged a complaint
about a profile who took my number and forwarded it to her company portal to close a fake lead using a fake name
Oblivious to me..i was tricked..i am still getting calls from that company..here is the profile ID YWRS3101..i had submitted the screenshot which clearly showed that she convinced me rather manipulated me that the call was just a formality..
U guys still wanted more proof
U are guys running a scam ..time n again u allow fake profiles to get on ur site and trick girls to pay them money
On this forum alone there are thousands of such cases
Ur major users are men and females are in short supply and u would go to any extent to protect that female ratio
And retain them on ur site
Deleting one or two random men's profile hardly matters
Have some shame and courtesy
I would never advocate you guys to any of my friends
Atleast have the decency to return my money ..atleast part of it ..how can u just take my money and not even refund half the amount.
When my plan is yet to be expired.
The member's profile (XZTS7061) has been removed from the platform on the basis of multiple complaints with proof, pertaining to usage of objectionable language at his end, while communicating with fellow Jeevansathi members. As an organisation, we have zero tolerance for such behaviour as it indicates lack of intent to marry and we regret we have had to remove the profile once again.
This is to be noted that the member had previously created and deleted 7 profiles between December 2018 and April 2020. We do not allow multiple profiles of same member and had to block the member from our platform in May 2020. It was only after the member shared documents for verification, did we retrieve the 8th and final profile(XZTS7061), with the trust that there would be no further violation of rules, however it is extremely unfortunate that the issue of violation has come up again. We have clearly mentioned the above points to the member along with our decision that we can neither retrieve his profile, nor generate any refund full or partial on this case. Please find the policies violated by the member:
14. Company reserves the right to remove / delete any content / message / photo(s) / profile or cancel the registration / membership of a User either upon a complaint received from another User or upon discovery of the same on its own or based on its sole judgment and perception and it shall without notice stop providing the service entitled to a User and forfeit all other incidental service(s) with immediate effect along with the fee/tenure of registration as well as take appropriate legal action against such User. By listing a profile on the Platform, it is deemed that the said User has an intention to get married and in case it appears to Company that at the time of listing the profile or subsequently such User had no intention to enter into a matrimonial alliance or has changed his/her intention, then Company shall reserve the right to remove / delete such profile from the Platform and initiate prosecution under the law or take such steps as may be advised from time to time. By using the Platform, it is deemed that the User agrees not to post any content or views that may be considered threatening, abusive, vulgar, obscene or otherwise objectionable or act illegally or otherwise harass another user; put wrong or misleading information in any of the details of his/her own profile; impersonate another or use the site for any commercial purposes; or interfere with or disrupt the operation of this site, or disobey any reasonable requirements, procedures or policies imposed by Company from time to time.
17. Company reserves the absolute right to delete any profile if it finds that the same person has created multiple profiles on the Platform. Even if different profiles have been created with the same contact details, Company will reserve the absolute right to delete all such profiles.
Thanks and Regards,
Jeevansathi Support Team