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Jeevansathi Internet Services Complaints & Reviews

3.1
Updated: Jan 16, 2026
Complaints 295
Resolved
158
Unresolved
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Jeevansathi Internet Services reviews & complaints page 9

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B
BharaniK4565
Jun 21, 2021
Resolved
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Resolved

Jeevansathi suspended paid premium service profile ID:XRRX0759 within a 2 weeks of subscription without any reasons nd notice. Tried to reach out with their help email, no response. And try to reach out they provided contact number. NO one picking call. Requesting proper communication and resolve the issue at the earliest.

Appreciated all support.
Aug 5, 2021
Complaint marked as Resolved 
Jeevansathi Internet Services customer support has been notified about the posted complaint.
Dear Team,

Greetings from Jeevansathi.
​
We would like you to know that we have found 10 profiles with the member's contact number- [protected], with different names- Raj N, Nitesh Vishnu, Bharani K, Bharani Kumar, Mr M, Mryar, Prady N, Jay ji.
​
Also, we have noticed that the member's registered Email ID- [protected]@gmail.com can be found to be associated with 2 more profiles under the names of- Aditya M and Himansu Shah. All the profiles have similar information, with similar photos across several profiles. We regret we do not allow such mismatch of information. hence we have had to suspend the profile.
​
​Further, we had duly sent Emails for verification of details, however we failed to receive all the necessary details from the member's end.

We have requested the member to not create any further profile, else we shall have to remove that as well.

Thanks and Regards,
Jeevansathi Support Team
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    D
    Dr Sanya
    Jun 17, 2021
    Resolved
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    Resolved

    This is regarding Aadvik kumar. He is making fake profiles on jeevan saathi matrimonial site and trying to trap innocent girls. I have seen that someone else has lodge a complaint here about him on 4th January 2021 (some Mrigakshi) that he took INR 20 lakh from them and I have also noticed email from jeevanSaathi that they have blocked his profile. Then how can he again open a new profile with the same name and same story and again trying to trap a new girl. This time its my friend. when she accepted his request and connected on whats App he just deleted his JS account.
    This is a serious cyber crime and should be resolved.
    Aug 5, 2021
    Complaint marked as Resolved 
    Jeevansathi Internet Services customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2021
    Jeevansathi Internet Services Customer Care's response
    Dear Sanya,

    Greetings from Jeevansathi.

    We regret the inconvenience and would request you to share Profile ID of the individual in question and/or his contact details with which he tried to contact your known person.

    We would request you to share all details with us at [protected]@jeevansathi.com.

    Thanks and Regards,
    Jeevansathi Support Team
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      V
      vcdim
      Jun 9, 2021
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      Address: B-8 sector 132 , Noida , Uttar Pradesh , India - 201301

      I had filed earlier complaint regarding suspension of account without prior notice. Also when I asked for the information they gave me the reason I have 11 profiles . First of all it's not 11 profile it's just that I created my profile 11 times when the earlier one was deleted by me . Also I think once the profile is deleted then the creation of new one is the only way to be on this platform . If you guys have problem with creation of profile again you should serve a notice or you could have inbuilt feature in app that doesn't allow it to occur . Why don't you guys just clear this thing at the time when first profile is created . On the top of that you are selling your plans to take money from people . I don't know what kind of calculation you guys do which leads to 11 profile . When there is single profile currently present on your site it should count 1 not 11 . Also if you guys are so much into tracking this thing then you should have provided this information earlier . I don't want my any information to be out there which could lead to anything . I want the refund for the same you shouldn't have deducted money for the plans .
      My profile I'd is XRUR0157
      Jeevansathi Internet Services customer support has been notified about the posted complaint.
      Dear Member,

      We understand your concern. Please understand, the user can make 2-3 duplicate profiles after deleting the previous one, but creating and deleting 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can retrieve your profile once again and you can use it.

      Note: Refund is non-transferable or refundable.

      Thanks and Regards,
      Jeevansathi Customer Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
      Dear Member,

      We understand your concern. Please understand creating 2-3 profiles after deleting is allowed, the creation of 11 profiles are not acceptable. Hence, to restore your profile, kindly share the proofs supporting your Date of Birth (Photo id proof), Marital status (if applicable), Highest Qualification, Occupation & Income (if applicable) and Residential Address on [protected]@jeevansathi.com from your registered email address so that we can check and restore your profile.

      Note: Membership is not refundable.

      Thanks and regards,
      Jeevansathi Support Team
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        V
        vcdim
        Jun 6, 2021
        Resolved
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        Resolved

        Address: B-8 , sector 132 , Noida , Uttar Pradesh , India - 201301

        I created my profile on jeevansathi.com last month and I was getting calls to buy a subscription. I bought the plan but after a month I got an email that my id is being deleted also my number was blocked . I tried to call them through different number and but didn't got the clear answer why this was done . Also I shared my documents as per the telephonic conversation . But till now nothing has been done .My profile I'd was XRUR0157. Please look into the matter asap .
        Aug 5, 2021
        Complaint marked as Resolved 
        Jeevansathi Internet Services customer support has been notified about the posted complaint.
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.
        ​
        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.
        ​
        Thanks and Regards,
        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.
        ​
        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.
        ​
        Thanks and Regards,
        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.

        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.

        Thanks and Regards,
        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.

        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.

        Thanks and Regards,
        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.

        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.

        Thanks and Regards,
        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.

        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.

        Thanks and Regards,

        Jeevansathi Support Team
        Dear Team,

        Greetings from Jeevansathi.

        We would like you to know that we have duly informed the Profile-holder vide Ticket ID #1665568 that we have found a total 11 profiles associated with her, linked with her contact numbers between January 2019 and April 2021. We have sought the reason for creating multiple profiles as we do not allow multiple profiles of same individual.

        ​

        Further, there is mismatch of occupation information on the profiles. We seek acknowledgement from the member on ongoing Email thread (Ticket ID #1665568) that no further profile apart from XRUR0157 shall be created. Also, the occupation shall be updated correctly.

        ​

        Thanks and Regards,

        Jeevansathi Support Team
        vcdim's [Complaint's author] reply, Jun 8, 2021
        The multiple I'd you are talking about are not there . It was like I created the one and deleted later when I was on serious note with someone . I didn't knew that could lead to suspension of I'd . I thought once the profile is deleted it will be no more available . Also about the professional I'm into teaching that's why I mentioned that but I'll change that to business as you guys suggested .
        Thank you for looking into the matter
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          K
          Kailasa718
          Jun 3, 2021
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          My account was suspended due to not verifying my identity. Once I received the notification, I submitted the information right away but my ID has not been reinstated. I have been reaching out to [protected]@jeevansathi.com for the last week but no one is responding. I have paid for the premium plus membership and would like to get my profile back as soon as possible. My profile ID is XRSZ1181.
          Jeevansathi Internet Services customer support has been notified about the posted complaint.
          All Jeevansathi phone numbers provided are also not working
          Jeevansathi Internet Services Customer Care's response, Jun 4, 2021
          Verified Support
          Dear Team,

          Greetings from Jeevansathi.

          We would like you to know that the Profile ID XRSZ1181 had been sent routine verification Emails by our Quality and Assurance Team on the registered Email Address on 28th April and 11th May 2021. It was only when we failed to receive any response to any of those Emails within the stipulated time, did we temporarily suspend the profile 31st May 2021.

          Also, we have duly responded vide Ticket ID #1663470 requesting all the necessary details from the member's end.

          Thanks and Regards,
          Jeevansathi Support Team
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            A
            anitaashokc
            from Chennai, Tamil Nadu
            Jun 3, 2021
            Resolved
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            ID YYVT1659

            Above ID is approached me and became very close, now this ID is till active in jeevan sathi, when i asked he said he's deleted but it's handled by someone with his permission. He said that he got call from your customer care and requested to use that ID to someone because he activated 6 month package. but till it shows his details only in web.
            I have all the proofs let me know what he said me is right or i am getting cheated by him? please check and delete the ID. My intention is some one should not get cheated easily like me.
            Jun 7, 2021
            Complaint marked as Resolved 
            Jeevansathi.com deleted the profile and they blocked him to stop create further account. As i sent required proof thr' email.
            Jeevansathi Internet Services customer support has been notified about the posted complaint.
            Jun 04, 2021
            Updated by anitaashokc
            given non is responding from Jeevan sathi even morning my call connected to customer care one of the customer support said that complained account deleted himself, but i seen it till activate.
            Verified Support
            Jun 04, 2021
            Jeevansathi Internet Services Customer Care's response
            Dear Team,

            Greetings from Jeevansathi.

            We would like you to know that we have responded to the member vide Ticket ID #1668817 seeking more information pertaining to Profile ID YYVT1659.

            Unfortunately, we do not have any Profile linked with Contact Number- +91- [protected] with which the member had been communicating, hence we are unable to take any action against the Profile at the moment.

            We await more details from the member's end. In the meantime, we are investigating the matter from our end as well and have kept the profile (YYVT1659) under observation.

            Thanks and Regards,
            Jeevansathi Support Team
            Jun 04, 2021
            Updated by anitaashokc
            Please look into even i have the conversation received thr' emails, those are enclosed here. He is using alternate numbers it seems to call. He should not do to others also.

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              A
              anitaashokc
              from Chennai, Tamil Nadu
              Jun 3, 2021
              Resolved
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              Resolved

              Above ID is approached me and became very close, now this ID is till active in jeevan sathi, when i asked he said he's deleted but it's handled by someone with his permission. He said that he got call from your customer care and requested to use that ID to someone because he activated 6 month package. but till it shows his details only in web.
              I have all the proofs let me know what he said me is right or i am getting cheated by him? please check and delete the ID. My intention is some one should not get cheated easily like me.
              Jun 7, 2021
              Complaint marked as Resolved 
              Jeevansathi.com deleted the profile and they blocked him to stop create further account. As i sent required proof thr' email.
              Jeevansathi Internet Services customer support has been notified about the posted complaint.
              Verified Support
              Jun 04, 2021
              Jeevansathi Internet Services Customer Care's response
              Dear Team,

              Greetings from Jeevansathi.

              We would like you to know that we have responded to the member vide Ticket ID #1668817 seeking more information pertaining to Profile ID YYVT1659.

              Unfortunately, we do not have any Profile linked with Contact Number- +91- [protected] with which the member had been communicating, hence we are unable to take any action against the Profile at the moment.

              We await more details from the member's end. In the meantime, we are investigating the matter from our end as well and have kept the profile (YYVT1659) under observation.

              Thanks and Regards,
              Jeevansathi Support Team
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                S
                sangita6421
                Jun 2, 2021
                Resolved
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                Resolved

                Today I saw one I'D, who put my personnel picture from on Jeevan sathi profile . I am british citizen, this is leak of my privacy . Please handle this situation . I am attaching that ID and picture with you, which is mine. You can coordinate me for Any query or verification at [protected] or [protected]@gmail.com ... Please handle this, otherwise I will go for legal action, will sue Jeevan sathi in court .
                Aug 9, 2021
                Complaint marked as Resolved 
                Jeevansathi Internet Services customer support has been notified about the posted complaint.
                Verified Support
                Jun 02, 2021
                Jeevansathi Internet Services Customer Care's response
                Dear User,

                We regret the inconvenience caused. Please share the profile ID of the person who has uploaded your photograph so that our team can take action as soon as possible, also you can email us at [protected]@jeevansathi.com or call us on the toll-free number, i.e.[protected], from 10 AM to 7 PM.

                Awaiting your response.

                Regards,
                Jeevansathi Support Team
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                  A
                  Aastha Vig
                  Jun 1, 2021
                  Resolved
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                  Resolved

                  Hi team
                  I cannot enter my profile. Something suddenly went wrong. I need someone to assist asap on this.
                  Aug 5, 2021
                  Complaint marked as Resolved 
                  Jeevansathi Internet Services customer support has been notified about the posted complaint.
                  Dear User,

                  We regret the inconvenience caused to you. Please share the login error on [protected]@jeevansathi.com from your registered email address, or kindly update or reinstall the application and try to log in.

                  Regards,
                  Jeevansathi Support Team
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                    M
                    May 29, 2021
                    Resolved
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                    Resolved

                    Address: Ranchi, Jharkhand

                    Dear sir / madm,
                    This user person is a criminal and throw jivansathi side he spoiled loats of ladis life, stolen mony, and doing lots of crime, i have all evidence, i also lost my everything with this person, His name is PRADIP KUMAR S/ O RAMASISH PASWAN, he is belong to bihar but he spoiled lots of girls life lots of crime through jivansathi. I attached all id proff of this person. Please stop and band his all id in this site and close his id permanently and informed all ladis who contact this id through Jivansathi please inform her and safe her life. There is no option to attachment of file so Please its request
                    For all details contact me - [protected]
                    [protected]@gmail.com
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Jeevansathi Internet Services customer support has been notified about the posted complaint.
                    Dear Moumita,

                    Greetings from Jeevansathi.

                    We regret the inconvenience and would like you to know that we have removed the profile in question- XXWY1591.

                    Also, we have blocked his contact details (Contact Number and Email Address) to prevent him from accessing the platform with those credentials.

                    You may reach out to us at [protected]@jeevansathi.com for any further concern(s). We are always here to assist you.

                    Thanks and Regards,
                    Jeevansathi Support Team
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                      Sid shekhar
                      May 18, 2021
                      Resolved
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                      Resolved

                      I made an account in Jeevan Saathi app. I made a payment also.
                      But yesterday my account deleted mistakenly. Now, what I have to do??
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Jeevansathi Internet Services customer support has been notified about the posted complaint.
                      Dear Sid,

                      Greetings from Jeevansathi.

                      We would request you to share your Profile ID and/or the registered Email Address and contact number so we can further look into matter.

                      Please write in to us at [protected]@jeevansathi.com from your registered Email Address for assistance.

                      We await the requested details from your end.

                      Thanks and Regards,
                      Jeevansathi Support Team
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                        S
                        shreya arneja
                        May 3, 2021
                        Resolved
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                        Resolved

                        Address: delhi

                        There is a girl living in Delhi who has made an account on JeevanSathi (Indian Matrimonial App/Website). I started speaking to her in Feb 2021, after a few calls we decided to meet.
                        I met her near Vikaspuri. We went for lunch and it was all good. We liked each other and decided to meet a couple of times more before introducing our families to each other.
                        Then in the 3rd meeting onwards she started asking for gifts/money. She said she needs some money to buy something and her salary is yet to come, so if I could help her. I trusted her and thought she really needed it so I gave her the money.
                        She then started pushing me to propose to her with a diamond ring before introducing the families. At that point in time I felt a bit strange and did not trust her for that. Then she suddenly changed and said, if I can’t propose to her with a diamond ring, then there is no point in introducing the families. Then she blocked me from everywhere and stopped talking. I felt very bad and cheated.
                        After that as I have got a good network in Delhi, with some friends contacts, I got to know that she has already been married and not living with her husband. Do not know whether she is divorced or not. She looks beautiful and just misusing it to fool Indian guys with high salaries or rich families on the matrimonial apps. Please do not fall into such traps, keep your eyes open and be very careful. Do a thorough background check before proceeding with anyone. You should do the following checks :
                        1. **Company** where the person is working.
                        2. How are the **social profiles** of the person (facebook, instagram, linkedin, twitter)
                        3. Get some idea from the **people living nearby** (In the same society etc)
                        4. Get to know the **history** of the person (School, College etc)
                        I tried reaching out to Jeevansathi to bring her profile down, but they asked for proof and they said that they cannot do anything without a solid proof, unfortunately I did not have any substantial proof against her since she generally used to call and not talk on messages. So I am putting down the details of the girl here just to keep people safe and aware. Her name is** Muskaan Sharma** and she lives in vikaspuri.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Jeevansathi Internet Services customer support has been notified about the posted complaint.
                        Verified Support
                        May 03, 2021
                        Jeevansathi Internet Services Customer Care's response
                        Dear Member,

                        We understand and empathize with you for the trouble caused by the irresponsible behaviour of another Jeevansathi member. However, for us to take suitable action against the profile, we request you to share the user's profile ID. You can also contact us on[protected] from 10 AM to 7 PM and on chat service from 9 AM to 9 PM regarding your complaint.

                        We are looking forward to your cooperation.

                        Regards,
                        Jeevansathi Support Team
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                          shubhabhi
                          Apr 25, 2021
                          Resolved
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                          Resolved

                          I have got the call from one profile member. And that person is abusing over the call.
                          And send me abusing and absurd text on mobile.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Jeevansathi Internet Services customer support has been notified about the posted complaint.
                          Dear Member,

                          We regret the inconvenience and would like you to know that we are here to assist you. Please share the Profile ID along with screenshot(s) of the text from that individual.
                          ​
                          Make sure the individual's contact number is visible on the screenshot of the text. In case you do not have the Profile ID, please send us the screenshot with number on it.
                          ​
                          We shall then take necessary action. Please share all the details vide Ticket ID #1623180 that we have responded to, for further action on this.
                          ​
                          Thanks and Regards,
                          Jeevansathi Support Team
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                            Yashita Mishra
                            Mar 25, 2021
                            Resolved
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                            I am jeevansathi matrimony user.

                            I am writing to report a fraud profile on your site. ***Mr. Priyam Mehrotra YSAY2972.

                            Their details are all fake. Very bad conduct of the Guy
                            Doesn't have sense to talk /Respond. also his family is doing fraud business.
                            Very very bad Experience ❗❗❗
                            Please don't give such profiles space to waste our time.

                            Regards
                            Yashita Mishra
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Jeevansathi Internet Services customer support has been notified about the posted complaint.
                            Dear Team,

                            Greetings from Jeevansathi.

                            We would be glad to assist on the concern, however we would like to re-iterate here as well that as a platform connecting prospective brides and grooms, we need certain evidence to substantiate any complaint. We have requested Ms. Mishra vide Ticket ID #1589789 to share some piece of evidence, so we can take necessary action.

                            We await the requested information so we are better-equipped to assist on this.

                            Thanks and Regards,
                            Jeevansathi Support Team
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                              Sara17b
                              Feb 18, 2021
                              Resolved
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                              Hi,
                              I wish I could add the screenshots of my chats with one of your executives. I have the screenshot if you could provide me an email I can attach the same. I just had one concern, that I did not want my number to be visible on my profile. To which the executive replied saying “you cannot be thinking as per your convenience” “paid members should have paid for this and they should have the right to your number” “if you would have paid member then you could have raised this question”

                              From this I understand,
                              1) if I am not a paid member you do not care for my privacy or personal rights ..

                              2) I can’t think for my convenience

                              3) I do not have the right to decide who should have my number, just because someone has paid you that gives you the right to distribute my number, my consent is not important

                              This was way to personal, all he could have said was sorry we do not have that option.

                              Upon telling that I will take this issue to senior management that you are talking unprofessionally to which he replied saying “you can’t threaten an employee, threatening is a crime”

                              His name was Mayank.
                              And is this how you treat people on your portal. I had a different kind of respect for your brand but this has left me not trusting in the brand. If a portal doesn’t care for my respect and privacy doesn’t make me feel comfortable to be a part of.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Jeevansathi Internet Services customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 18, 2021
                              Jeevansathi Internet Services Customer Care's response
                              Dear Member,

                              We regret the inconvenience caused to you and apologize for the unprofessional behavior of our chat executive. Also, we have shared the feedback with our concern department to check the matter.

                              Thanks and Regards,
                              Jeevansathi Support Team
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                                Manisha2021
                                from Jaipur, Rajasthan
                                Jan 29, 2021
                                Resolved
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                                Resolved

                                Sir my I’d no is ZYXS6299 . I taken ur us exclusive membership. But ur relationship officer do not do any work . He don’t send any request or even not revert me back what all work he is doing on my profile whenever I talk to him he says is short listing profile but he don’t send any request and all he says I will call u back and even I talked to his senior who said me that he talked to him now he will work .it been two months but no work was done from ur officer all time I have to call him and ask him what all work he is doing but no work done by him .sir I very much upset and frustrated with his work . It seem only he make fool o[censored]s . We ourself only sending request and talking to people . What ever request as been accepted till now send by us. Sir kindly into the matter
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Jeevansathi Internet Services customer support has been notified about the posted complaint.
                                Dear Team,

                                Greetings from Jeevansathi.

                                We would like you to know that our team has duly connected with the member and discussed all the areas of concern, in detail. Also, resolution has been provided.

                                We have made note of this case and assure necessary assistance to the member. For any further concern, member can always reach out to us at [protected]@jeevansathi.com.

                                Thanks and Regards,
                                Jeevansathi Support Team
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                                  Raju Mistri
                                  from Noida, Uttar Pradesh
                                  Jan 18, 2021
                                  Resolved
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                                  Resolved

                                  I am Raju Diwali Prasad Mistry, I have registered my name on Jeevansathi application. After I gave all my information to my spouse, I received a girl profile request and after I accepted it, I found out that the profile is fake, that is, the spouse application created the profile itself and sent me the request. And if I send them a message, they don't even reply back to me, and all this is happening after they subscribe, my only complaint is that the profile is being created by the spouse himself and cheating people, please fix my complaint and my money Please help improve this article or section by expanding it.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Jeevansathi Internet Services customer support has been notified about the posted complaint.
                                  Dear Raju,

                                  Greetings from Jeevansathi.

                                  We would be glad to assist you however, we would request you to share your Profile ID with us. Please write from your registered Email Address at [protected]@jeevansathi.com, so we can duly scrutinise the concern and then take necessary action.

                                  We look forward to your Email.

                                  Thanks and Regards,
                                  Jeevansathi Support Team
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                                    Satish Kumar Singh Rajput
                                    from Pune, Maharashtra
                                    Jan 7, 2021
                                    Resolved
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                                    Resolved

                                    Address: Hindalco Sambalpur Odisha

                                    This guy name Ujjawal Singh working in Hidalco Sambalpur Odisha belongs to Gaya Bihar. He send request invited us to his place where his family members openly ask for dowery of 15 Lakhs. Please take strict action against such people. They don't deserve to be at your platform. I am attaching the screenshot for your reference.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Jeevansathi Internet Services customer support has been notified about the posted complaint.
                                    Jan 07, 2021
                                    Updated by Satish Kumar Singh Rajput
                                    Kick him out from your esteemed website. He is fake, Greedy, money minded, corrupt, no moral values. Doesn't deserve to be on Jeevansathi. Family is very greedy. Openly ask for dowry.

                                    Dear Team,

                                    Greetings from Jeevansathi.

                                    We would like you to know that we have shared our response with the concerned member vide Ticket ID #1496243, for their kind perusal.

                                    We have informed the member of our capacity as an online platform connecting prospective brides and grooms. In the process, we expect members to show utmost respect to one another as matters of matrimony are sensitive. Also, we encourage members to exercise due diligence before taking things ahead.
                                    ​
                                    However, what communication happens between both the the parties personally is outside the domain of the platform and we regret it is beyond our control. We have suggested the member to end all communication with the other member in question and if need be, they may lodge complaint regarding same with necessary law-enforcement agency as they deem fit.

                                    Thanks and Regards,
                                    Jeevansathi Support Team
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                                      cm301988
                                      from Powai, Maharashtra
                                      Dec 15, 2020
                                      Resolved
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                                      I want to complain regarding the profile Id XWZY5315. During our 2 mins conversation (Chat on Jeevansathi) the girl has mentioned some personal comments about me which is unethical.

                                      This is a matrimony site and the girl is using this platform as a dating site which I'm not at all interested in. I rejected and then she mentioned some derogatory comments about me in the chat on jeevansathi platform. I tried to reply back but she blocked me. There was no way to report this problem to the Jeevansathi team as no option is available in the app.

                                      Kindly take action against such members.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Jeevansathi Internet Services customer support has been notified about the posted complaint.
                                      Dear Team,

                                      We would like you to know that we have taken due cognisance of the entire matter. As the member (XZXY7683) has shared screenshot of chat vide Ticket ID #1474268 with us, we have shared a strict warning Email with Profile ID XWZY5315.

                                      We have duly shared that in case we receive any further complaint(s), we shall have to take strict action against the profile.

                                      Thanks and Regards,
                                      Jeevansathi Support Team
                                      cm301988's [Complaint's author] reply, Dec 17, 2020
                                      Please share the evidence
                                      cm301988's [Complaint's author] reply, Dec 21, 2020
                                      Please share the evidence
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                                        lalitest87
                                        Nov 9, 2020
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                                        I bought the paid membership on 21 sept 2020 and my profile was deleted on 29 sept 2020 for violation of their terms. Apparently, I did not use appropriate language while communicating with other members. This is ridiculous I did not misbehave with anyone and they are not going to decide how I should talk to others. If someone is being rude to me then I have every right to be harsh. I have used their service for only 8 days while I paid for 3 months. If they do not want my profile to be on their platform than its perfectly fine as I also do not want to there but they should refund my amount at least the unused one as they are not providing me with any of the service than why should I pay for the same if I am not able to use it.
                                        Jeevansathi Internet Services customer support has been notified about the posted complaint.
                                        Hello Team,

                                        The member's profile (XZTS7061) has been removed from the platform on the basis of multiple complaints with proof, pertaining to usage of objectionable language at his end, while communicating with fellow Jeevansathi members. As an organisation, we have zero tolerance for such behaviour as it indicates lack of intent to marry and we regret we have had to remove the profile once again.

                                        This is to be noted that the member had previously created and deleted 7 profiles between December 2018 and April 2020. We do not allow multiple profiles of same member and had to block the member from our platform in May 2020. It was only after the member shared documents for verification, did we retrieve the 8th and final profile(XZTS7061), with the trust that there would be no further violation of rules, however it is extremely unfortunate that the issue of violation has come up again. We have clearly mentioned the above points to the member along with our decision that we can neither retrieve his profile, nor generate any refund full or partial on this case. Please find the policies violated by the member:
                                        14. Company reserves the right to remove / delete any content / message / photo(s) / profile or cancel the registration / membership of a User either upon a complaint received from another User or upon discovery of the same on its own or based on its sole judgment and perception and it shall without notice stop providing the service entitled to a User and forfeit all other incidental service(s) with immediate effect along with the fee/tenure of registration as well as take appropriate legal action against such User. By listing a profile on the Platform, it is deemed that the said User has an intention to get married and in case it appears to Company that at the time of listing the profile or subsequently such User had no intention to enter into a matrimonial alliance or has changed his/her intention, then Company shall reserve the right to remove / delete such profile from the Platform and initiate prosecution under the law or take such steps as may be advised from time to time. By using the Platform, it is deemed that the User agrees not to post any content or views that may be considered threatening, abusive, vulgar, obscene or otherwise objectionable or act illegally or otherwise harass another user; put wrong or misleading information in any of the details of his/her own profile; impersonate another or use the site for any commercial purposes; or interfere with or disrupt the operation of this site, or disobey any reasonable requirements, procedures or policies imposed by Company from time to time.

                                        17. Company reserves the absolute right to delete any profile if it finds that the same person has created multiple profiles on the Platform. Even if different profiles have been created with the same contact details, Company will reserve the absolute right to delete all such profiles.

                                        Thanks and Regards,
                                        Jeevansathi Support Team
                                        I understand that but why cant you refund my money
                                        And also okease show me the proofs so i have an opportunity to defend myself
                                        you can not act like a dictator where i dont have an opportunity to put my side through
                                        what you arr doing is simply harassing me and taking advantage of the fact that money has already been paid
                                        also i did not create any profile once you told me its a voilation of the terms
                                        you are cheating people and are a big fraud
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