[Resolved]  Jeevansathi Internet Services — sudden suspension of lifetime membership profile without any prior notice and reason given

This is an alert on fraudulent matrimony services that are being run by some of the matrimony websites. I will tell you how i was cheated by jeevansathi after i took their lifetime membership. I will also tell you how they lure you into buying a lifetime membership, provides almost no service and one day suddenly disables your profile without any prior notice. So that you create a new profile and become a paid member once again and they can earn some more money out of you. You cant do much because neither they will reply your e-mails, nor they will give you any valid reason, they will only just cite their ridiculous contradictory terms and condition to defend themselves. I will share my experience with jeevansathi which promised me big of finding most suitable matches of my lifetime and lured me into buying their lifetime membership but their service and matches were so pathetic that even after a year of my lifetime membership i couldn't find any suitable matches for me. The matches whom i find suitable neither i can view their contacts because it is shown 'these profiles have filtered you out' nor the accepted accepted matches ever reply me back despite sending so many messages. Their service is so pathetic that even after 1 year of my lifetime membership 225 out of 225 contact views are still intact none of those i could use because either the contacts don't show up or they won't reply. I reported many of the profiles listed on their website too because of their no intention to marry and others i found as fake profile. However jeevansathi never takes guarantee of any such fake or unauthenticated profiles listed on their website as per their terms and conditions. When you register your profile on their app they even don't display their 'terms and conditions' and ask you to accept the same rather it is shown as 'i agree to terms and conditions'. However coming back to my experience once again - suddenly on 9th may, 2019 i found i couldn't access jeevansathi through their app and some 'server maintenance' message popped up. However after sometime when jeevansathi was finally back i found i couldn't login, i inquired about the problem and reported it on google play too but found no valid answer. Then i received an e-mail from jeevansathi saying my profile has been disabled, i immediately replied to them asking reason for sudden disable of my profile, in return they replied me citing some part of their terms and conditions which says - "they can disable the profile of violators" and asked me to provide all private and confidential documents citing their terms and conditions as the only reason. I replied twice or thrice after that asking which part of their terms and conditions i have violated and why do they need all my confidential documents like my income proof, physical address proof, certificate of education and some other confidential documents? Are all these mandatory for registering at jeevansathi? Why didn't they ask for the same when i was a free member for almost 2 to 3 years (On this jeevansathi never asks any of their free member to verify anything, so most of the fake profiles there are as free members and not paid)? As their terms and service itself says "jeevansathi is a preliminary medium of contact and information for users and does not purport to be a marriage or business bureau" also they state that "company does not authenticate, vet, screen, endorse or investigate any information or assertion comprised in the matrimonial listings, or any other content on the platform, nor does it in any manner whatsoever certify or attest the same to be correct or true." so that means they themselves can't authenticate the information o[censored]sers provided on their website are true and takes no responsibility of its authenticity. As a result most of the members listed on their website are not verified (Specially the free members, i was a their free mebers for long and they never verify my authenticity) and even jeevansathi website doesn't guarantee authenticity of those profiles because verification is not mandatory for all. So if i have to provide all my personal and confidential documents to you to prove authenticity of my personal data then in return would you provide me with authentic profiles? And would you guarantee all the profiles listed on your website are authentic and verified too for marriage? And most importantly would you take responsibilities of the false and inauthentic profiles that are listed on your website? If you are asking me for my private and confidential document i will provide you with that but promise of the authenticated content in your website so that the paid members like me can be assured of your service and trust that the profiles listed in your website are authentic and verified. If you can't guarantee authenticity of the information provided in your website as true you have no rights to ask me for my private and confidential documents in that case you either reactivate my profile (Profile id: zzvx0531) or refund my full money of the lifetime membership that i had taken and never defend your fraud and pathetic services behind the terms and conditions of your matrimony. Thank you.