Jeeves Consumer Services — 10 days sla period completed but no resolution

I have sent you a mobile on the 17th as per your sla t&c which i got in mail post purchase which mentioned sla include all 7 days of a week the 10 day's period has been completed still you keep on saying it is still in service centre... As per your t&c i should have received the mobile by now which is either repared or replaced of same mobile as per you t&c but not receiving any update from you... Don't fool me by saying business days as per your sla include all 7 days i am attaching the t&c of mail i received post purchase i need resolution right now your customer care is saying we don't care what ever t&c you received you need to follow what we say