Jeeves Consumer Services Complaints & Reviews

1. Purchased SANSUI FRONT LOAD 6KG washing machine on nov 2020 from flipkart
2. Along with Jeeves complete appliance protectioj of 3 years.
3. march 2023, the drum bracket called spider arm corroded and broke off leading to the washing machine unserviceable.
4. Jeeves personel visited on march 4 2023 and said he ordered replacement and replacement is on the way.
5. Now jeeves saying part not available stating they...

I ordered(OD[protected] a Toshiba TV from Flipkart on 17th March 2023 and Raised return request on 18th March 2023 due to there was a issue with the panel.

There was no tech Visit from the Flipkart/Jeeves side. Calling daily and Still no response.

For 4 days they daily send me a message for tech visit and at the end of day no one comes and they send a message we were unable to reach you.

I call them daily to notify the Tech Visit guy to visit me daily give me "Not on your route."

Please refer to the screenshots of the messages received from Jeeves,

16.02.2023- TV was picked up by Technician of Jeeves(Acknowledgement attached)
09.03.2023- TV was repaired by Jeeves and technician from Jeeves fitted the TV. (Message Screenshot)
12.03.2023- Email to Jeeves support for again issues in TV (My email on 12.03.2023 4:09 pm)
13.03.2023- Jeeves Technician from Jorhat, Assam Visited my place and blamed me for pouring water on my TV but i have only wiped the TV with cloth. They were blaming me for their failure to repair the TV.
14.03.2023- Jeeves email regarding taking up the issue and visiting of technician.

But till date no technician has visited even after 6 days. Only assurance for resoltion of the problem is received.

I Would like to request this forum to compel Jeeves to either repair my TV or refund my 80% of the value of the product i, e Rs. 24, 000/- immediately.

Flipkart smart upgrade plan [order ID: OD[protected]]
Product : realme narzo 30 5g
Mobile IMEI number: [protected]
This mobile is blocked from flipkart smart upgrade plan and that’s why i could not pay the due amount that’s why mobile is locked and i don’t pay due amount Send me the link to deposit my due amount

I have raised complaint on 4th March as my recently purchased xiomi tv is been damage. I have purchased extended warranty of complete TV protection. So my damage tv can either be refunded or repair.

On 6th March after paying Rs500 Jeeves services send their technician name shah Aalam shaikh. So he came and inspected the whole incident.

Then after that I have received one text message from them stating this:-br...

Hi,

I have raised my complaint on 4th of March. Complaint ID :- JVS-708733

My recently purchased TV is damage due to accident of wall mount.

On 6th March they have send one technician after I paid 500 Rs to inspect the issue. On Sunday 12th March I received one message from them stating this :- "Dear Customer,
Technician SHAH ALAM SHAIKH (Call: Call [protected], PIN 121) has been assigned for REPAIR of TELEVISIONS (Case ID: FLRX-5U0FCN-TWUCV2-4USVKA-HSOBA7O). Please expect a call from him."

But I haven't received any call and this number is showing always switch off.

After that I send them mail on 12th March to which every time they are saying will revert after 2 working days. Today again they have send the same reply.

My Ticket id is still pending after so many call to Jeeves Help Line, They said your problem solve in 21 working days if not solve your problem we give you refund of your TV but after one month there is no solution and no call from their end.

I call daily to jeeves help line they always said sorry for inconvenience give 2days or 48 Hour your problem will resolve or refunds team will call you we accelerate your call/problem to our backend team but my problem is still pending.

NO CALL FOR REFUND OR SOLVE MY PROBLEM

My sound system is not working need service for the product.

I had purchased a television on 3rd September 2019 from Flipkart but the technican who came to installed a television was from Jeeves Consumer Services. So, i took the extended warranty from them. Now, the tv got damaged, it work well for 30 to 45 minutes in a day and it automatically get shut down after that. There was no any possibility to open the tv after that in a day. I have complaint to the Jeeves consumer service several times, but...

It’s been two consecutive days that #jeevsconsumerservice has failed to provide to installation and demo service of my newly purchased VU glo-led TV purchased from Flipkart. Moreover, their number provided is not even reachable. Such unprofessionalism should not be tolerated at all. If you cannot provide what you committed then don’t claim to give the services either. I demand immediate action.

#caseid- FLIV-96JDJR-T0N5PW-UCWUPI-T1BTYB9

Dear team fake reporting doen by your technical visit We order mobile phone on Flipkart side and some network issues on ph technical visit in our residence they approved mobile is Defective product but after that they report mobile is ok 3 times same report done I'd is Your service request number for the Technician Visit with jeeves is FLVI-50B83B-JSJIEO-JNVXEJ-8TIH81U.

Hi,

I am Sudha Kumari, I purchased Vu TV from Flipkart on 30/05/2020.
Registered name- "Saurabh Kumar"
Registered Mobile number- +91-72******48
I have taken Complete Protection Plan for 3 years.
My TV was not working and had a display issue, so I complained on 14/12/2022 to the "Jeeves Consumer Services center". From Jeeves Consumer Services center one technical person came,
they have done...

I've raised a service request regarding huge noice coming from my Marq Washing machine through Jeeves customer care on Jan 3rd 2023. After 2 days one technician visited my house and told that they need to replace part, so that he asked time around 10-15 days. And charged 350/- for technician visit. After 20 days means around Jan 20th 2023 onwards technician not responding to my calls and in 1st week of feb he said he updated his status to customer portal and told me to check with them. I was keep on following up with customer care initially (1st week feb) they said technician received different product so he returned that and request for proper part. Now on Feb 13th I contacted customer support they are saying that damaged part is not dispatched from manufacturing hub. It's been nearly 1.5 month no proper response from jeeves customer care and the technician.

Technician contact : [protected] / [protected]

Refund decreased stating, i didn't respond on time
TV Taken on 28.12.2023

Refund (80% claim) message came as non repairable on
4.1.2023 &
6.1.2023
Message with a number from which i will get a call
I didn't get any call from that nember in both the days.

Later raised compliant througn flipkart.
Now as per the revised date the period of two years over by that time on 24.1.2023.br...

I got message from jeeves, stating that a call will come for confirmation of refund. I was waiting those days, but I didn't get any call.

Now jeeves says that, as they called but I didn't pick up so the refund was cancelled.

I just asked the representative, on salary payment date, if you are not reachable, can they simply deny the salary and will you be happy in such case?

But repeatedly saying, this is the system and that's all we can do.

How cheat.
Non contactable is treated denial of refund

A lengthy conversation is going on without and end.

Regards
Sridhar

Have taken a 3-year amc protection policy. With jeeves for my brand new vu tv purchased on 23 jan 2023. I have paid rs 3180, till date i have not received the policy details, policy wordings, inclusions and exclusion etc . Even after so many calls and reminders, emails, the company is not responding. I want the policy to be cancelled and the amount refunded to me immediately

I am facing an issue with my hdmi port of my smart TV of Oneplus(1+). It is also confirmed by Jeeves technician that its an issue of the hdmi port for which company have to change the board as per company norms.

In his 2nd visit, the technician came after 2-3 days time and came with a board, after fixing it he faced a problem of mirror image. He tried but failed to fix the issue and ask me to wait, as now he need a software...

Kindly help a old 70years man
My 65inch Motorola tv has shut down in warranty period with complete protection plan
I am living alone
Please help me as you can

I raised multiple complaints about the panel issue with jeeves. But my issue is still not resolved.

My mobile number [protected]
Email [protected]@gmaill.com
CMFK[protected]
My mobile has a screen issue sometime not working fine then i raised a request in Jeeves they aggred i raised in time after that they didn't arrange pickup for my mobile again escalate they arrange pickup then they picked my mobile on January 24th after 26th I got mail reply from Jeeves we received mobile and repaired send you in 10days after 10 days...