Jeeves Consumer Services — ac gas refill and servicing

I have an extended 2 year warranty jppoffk267231, filed ac gas leakage issue, already been 10 days when first technician visited and told it will be done soon. But no response, no customer care helping on enquiry. The assigned guy never pick phone. No body is concerned enough to fulfill their duty. Why jeeves is making a fool by writing work in progress, when nothing is till date done to resolve our issue in this hot 48 degree temperature. Why do you provide such warranty if you can't do a single work for the charged hard earned money of ours.