Jeeves Consumer Services — Accidental/liquid damage claim

Jeeves Consumer Services — Accidental/liquid damage claim

S Shivammaheshwari23 from Faridabad, Haryana Dec 3, 2021 Dec 6, 2021 This thread was updated on Dec 6, 2021

I have bought a Motorola g60 handset on 10 July my phone got water damaged and I have to file claim for that, earlier when I filed the claim the company executives told me that pay 1500 processing fee and we will get your phone repaired . I paid the amount my date of claim is 10 November 2021 and on 16 November 2021 my phone was successfully picked up by bluedart as jeeves sent them after that the told me to wait for 10 business days. I waited and on 9th business day when I called their toll-free number they said that phone has been successfully repaired and would reach me . After waiting for 1 day I again called them now they said that there might be some technical glitch as my phone is in unrepairable condition, and consent team would give me a call in 2 business days they called me and told me that they offer a refund of 70% of amount paid for phone, but I firmly refused and asked them to provide me details and job sheet of authorized service centre saying that my phone is unrepairable at any cost and then give me a replacement rather than refund . As while buying this insurance from flipkart both flipjart and jeeves wrote that -"if we can't repair it, we will replace it " guaranteed replacement for products in warranty. But now they are not responding to my replacement query rather they just dropped a mail about refund only . It has been so many days my phone is with them, when I handed over my phone to them it was in a working condition phone's flashlight charging port, vibrator, call ring tone was working only my screen was black. On asking them job sheet of authorized service centre they are not giving any response, so I would like you to help me in my case and get me my replacement or repair . I am unable to do my work as I am having financial problems and I am the only bread maker in my house so how can I afford to buy a new phone and let my money get wasted with such fraudsters . My order ID is Order ID - OD[protected] My insurance policy is CMFK[protected] My mail ID is [protected]@gmail.com My phone number is - [protected] Was this information helpful? No (0) Yes (1)
Dec 06, 2021 Updated by Shivammaheshwari23 sir, they are not responding to my query and misbehaving . They are not providing me the details of my device . They are only saying that my device is unrepairable but what is faulty in my device they do not know, on asking them about job sheet for my unreapirable device (if it is that will only be decided by autorised service centre ) they are saying we don't have any information regarding this . I have directly contacted the authorized service centre in which they took my phone and they have said my device was repairable only the screen was to be changed but the insurance officials was not ready to pay the amount of screen so they took the phone back without getting it repaired . I have filed the claim on 10th of November 2021 and the phone was provided to me by flipkart on 10th July 2021, which means it is only 4th months that i have filed a claim within and in insurance agreement it is clearly written that if device is damaged within 4 months then 80% of invoice value will be provided as refund, but they are only providing me 70% . A complete scam is going on and they are misleading consumers with misinformation of device being unrepairable at any cost . If my device is unrepairable then they should provide me the job sheet stating the same from the authorized service centre and duly signed by them but they are saying we donot have any information regarding this . please sir help me as my case is lingering on for 22 days now.
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