Jeeves Consumer Services — After complaint registered, No service technician visited more than 2 weeks

This is sairam from chennai, I purchased Midea washing machine on flipkart and purchased additional warrent on jeeves. My washing machine showing error E60 and I registered a complaint to jeeves on 10th of December but still now nobody visited to my home or not even called to me. I called 4 times to customer care till today, but they not responding properly just asking me to wait for two working days and not connecting to higher officers. I need a help.