Jeeves Consumer Services — Can't able to get claim

Address:

eeves Consumer Services Private Limited Buildings Alyssa, Begonia & Clover,Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Bengaluru 560103

I bought JEEVES mobile protection with my POCO M4 PRO on flipkart. my policy number is CMFKET[protected].
Near about 15 Oct. my phone broken accidently & I registered complaint to get claim for repair my phone. Since about last 20 days I'm trying to call again and again to get my claim, Since last 20 days they are saying to me wait for 2 days only your phone will be picked up and repair soon. 20 days gone my phone not picked up they are making me frustrated. I want complaint against them to provide better service for their customer if they are not capable to give service close their company, Why I have to wasted my time. please do strict action against.
my mobile number is [protected], [protected]