Jeeves Consumer Services — Claim delayed

Address:

Jeeves consumer services Pvt Ltd Bangalore, 180042525252

I had purchased a thomson tv b9 pro from flipkart and got it covered under extended warranty from jeeves with policy no. Jppoffk319615 valid till jun 21. My tv got issues in the month of jun 20 and i had reported the issue to jeeves on 16 jun 20. Since then they are delaying every service from registering complaint (Raising ticket) to technician visit for inspection of product. Finally one fine day in jul their technician visited and told that tv panel was needed to be changed and since the cost of display panel was more than the 70% of total cost of the product (Rs. 19, 999.00) jeeves agreed to refund the product amount. After applying their policy / formula for depreciation value they agreed to pay rs 13999.00 post the defective product pick up. Finally after so many calls and mails they picked up the product on 13 aug 20 and told me to wait for 7-8 working days for the refund, it is as per their policy. Now its almost 01 month since they picked up my product and i have not received my refund and i am not getting any response from them except one reply "sorry for the inconvenience, your matter has been escalated to concern". Its more than 03 months since i raised this issue and my claim has not been settled and it seems they are not in a mood to settle it anytime soon. I am forced to approach to you because of their unfair practice and unnecessary delay. Hope i will get a response and solution.
Regards

Sahil sharma
Petty officer
Indian navy