Jeeves Consumer Services — Customer service not responding properly

I bought this marq TV 2 years back. Suddenly tv as stopped recently not working . Immediately I raised request from jeeves they actually came and check the TV, on first visit by technician he said picture board is gone then immediately raised the request on the product through his mobile. then second visit technician came with fault product and checked with the TV it as not working. then again he told another product also gone so he raised request again and it will ship within one week and I contacted after one week like one day back they told the product was shipped technician will arrive soon.today I called customer service they told still it is in shipping it is not arrived yet. Customer service persons wasn't a proper update to a customer. Till now three weeks has gone I am looking for a solution that is not a working from customer service really pathetic for me. August 21st I contacted the customer service and August 22nd the technician arrived and today the date is 13 September 2021..