Jeeves Consumer Services — Declined warranty service

On 3rd November 2019 i have ordered a Vu ultrasmart linux os 40 inch television from flipkart and also purchased a 2 year extended warranty along with the purchase and television has delivered on 7th november 2019. Now my television have panel issue . I have asked my extended warranty provider "Jeeves" for providing warranty service but they denied my claim request. The reason told by them is "panel is not covered under warranty". But as per the terms and conditions when i purchased all parts are covered under the warranty except physical damages. If they cannot repair my television the company must provide a replacement to me as per the terms and conditions of extended warranty.