Jeeves Consumer Services — Extended Warranty Claim - Worst service and not replacing VU LED part in warranty

Address:

Buildings Alyssa, Begonia & Clover,Embassy Tech Village,Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru-560103, Karnataka, India

Our VU LED TV was found to be not working on 23 Sep 2020. Hence, a complaint for this was lodged with you. In response to that, you intimated me for registering my claim vide ID No. CLJP[protected] dated 23rd Sept 2020.

Further, in this connection, Jeeves Technician Mr Abhay Lal visited my home on 28 Sep 2020 after giving multiple calls to Jeeves Customer Care and checked the device LED TV. After examining the device, he intimated us that the Motherboard has become faulty and requires replacement. He spontaneously also checked through his Mobile that the Jeeves application was showing that the Motherboard was available in Delhi. Mr Abhay Lal also assured us that the Motherboard will be replaced on 29 Sep 2020. But it is seen that as on date no action to replace it is being taken. On the contrary, the representative at the Call Centre on calling him is giving us very rough replies and twisting his statement frequently. He has informed us that the Motherboard will be replaced after 1 month i.e. 28 Oct 2020 instead of replacing it on 29th Sep 2020 as assured to us by Mr Abhay Lal. So, this callous attitude of the representative at the Call Center shows that you instead of replacing the motherboard promptly are bent upon delaying and thwarting the matter and are not showing your sincerity.

The whole scenario shows Jeeves has so far been harassing me in complying the matter and not providing the committed services in spite of making the advance payment for extended warranty. Can anybody lead his life without a TV for more than a month as being envisaged in this case.

In compliance with the extended Warranty for 2 years Jeeves has registered my claim on 23 Sep 20 as intimated to me by Email. In view of the above, I hereby give you 3 days Notice to replace the Motherboard and set the device in functioning condition.