Jeeves Consumer Services — Filing of Complaint under Extended Warranty being Booked as Out of Warranty by Jeeves Consumer Services

To,
Jeeves Consumer Services

EXTENDED WARRANTY complaints being booked as OUT OF WARRANTY by you

EW Serial Number: JFLKFI2AI7514

REMINDER
VERY IMPORTANT & URGENT

Dear Jeeves Team,

This is in continuation to my earlier email written to you on 01/07/2022, 28/06/2022, 21/06/2022, 10/06/2022, 08/06/2022, 06/06/2022, 01/06/2022, 30/05/2022, 27/05/2022 and many other emails written to you earlier since 10/05/2022.

Every time I book a complaint then I receive a call from Jeeves Service Associate saying that although they have received my complaint from your office BUT SINCE THE COMPLAINT IS BOOKED BY YOU AS OUT OF WARRANTY AND NOT UNDER EXTENDED WARRANTY hence I will have to bear the CHARGES. Since I have EXTENDED WARRANTY of the product purchased from you hence I deny paying any charges. Then I am asked to AGAIN book a fresh complaint under EXTENDED WARRANTY with you. Subsequently my complaint are being continuously being cancelled and the issue remains UNRESOLVED.

Since 10/05/2022, this is happening CONTINUOUSLY that instead of booking my complaint under EXTENDED WARRANTY, you are booking my complaint under OUT OF WARRANTY so that repair charges can be recovered from me.

Till now, the following Ticket IDs have been WRONGLY booked continuously by you as OUT OF WARRANTY (hence chargeable) instead o[censored]nder EXTENDED WARRANTY (non-chargeable):

2E17EWKASC[protected]/05/2022
2E30-39833KASC[protected]/05/2022
2F1-39833KASC[protected]/06/2022
2F3-44185KASC[protected]/06/2022
2F5-44185KASC[protected]/06/2022
2F6-39833KASC[protected]/06/2022
2F8-39833KASC[protected]/06/2022
2F10-39833KASC[protected]/06/2022
2F18-43238KASC[protected]/06/2022
2F23-40606KASC[protected]/06/2022
2F28-4328KASC[protected]/06/2022
2G5-44975KASC[protected]/07/2022

Since this is happening CONTINUOUSLY, hence it is therefore now EVIDENT that you are DELIBERATELY booking my EXTENDED WARRANTY COMPLAINT under OUT OF WARRANTY just to recover CHARGES and harass the customer. This action of yours also comes under DEFAULT IN SERVICE which you may please note.

You are therefore ONCE AGAIN requested to immediately REGISTER A FRESH COMPLAINT OF ICE FORMATION IN INDOOR UNIT OF HISENSE AIR CONDITIONER UNDER EXTENDED WARRANTY for my case AND NOT UNDER OUT OF WARRANTY, under intimation to me.

Since the issue is pending since 10/05/2022 hence an early action will be highly appreciated.

Rajeev Awasthi
[protected]