| Address: | L-169, 13th Cross, 5th Main,, Sector - 6, HSR Layout, BANGALORE, KARNATAKA, 560102 |
Claim No: CLCPK[protected]
Date of the incident - August 05, 2022
Date of technician visit - August 08, 2022
I have taken 3 years of complete protection for my LG Television where the product will be fixed for any damage. The technician visited my house on August 08, 2022. He indicated that one of the parts is faulty and he will place the order to replace it. He indicated that the part will come in one week. I called the customer care again on August 19, 2022 where I was informed that turnaround time (TAT) for the company is 21 days from the date of technician log. I have called Jeeves Customer care 3 times today and each time I have received a different answer. Once they said it will be done today and in the next two calls they indicated that it will take 2 more working days. I am logging my complaint at 5.15 pm on August 30, 2022 as I don't see any action from the Jeeves company. This is purely a lack of professionalism and keeping the time commitment. Attaching the invoice that I have paid to take the protection plan. Also attaching message that I received to confirm about August 30, 2022 commitment.
Resolution - As this is the complete protection plan so I want to get the entire refund for my television or I need a brand new television as a replacement.
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