I am writing to express my disappointment and frustration regarding the recent installation of a Marq air conditioning unit at my hotel by your technician. I am dissatisfied with the additional copper wire that was installed, as well as the demand for extra payment in order to complete the installation.
On [11/05/2023], I contacted your company to schedule the installation of a Marq AC unit at my hotel. During the initial discussion, I clearly informed the customer service representative that the distance between the outdoor unit and the indoor unit was minimal and did not require any extra materials. It was agreed upon that the installation could be carried out efficiently without the need for any additional components.
However, when the technician arrived on 11/05/2023, he insisted on installing extra copper wire for the AC unit. Despite my objections and insistence that it was unnecessary, he refused to proceed with the installation unless I agreed to pay an additional amount for the copper wire. This demand for extra payment caught me off guard and left me feeling coerced and taken advantage of.
I would like to bring to your attention that the installation process could have been completed without the use of the extra copper wire, as initially discussed. It is extremely disheartening to see such practices being carried out by your technician, as it undermines the trust and confidence I had in your company's services.
As a customer, I expect transparency, fair treatment, and adherence to the agreed-upon terms and conditions. I firmly believe that your technician's insistence on the unnecessary extra copper wire and additional payment was unjustified and constitutes a breach of our agreement. Was this information helpful? | 
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