Jeeves Consumer Services — It's been 40 days that Jeeves have picked up my mobile and not received

Registered mob no: [protected]
I bought an Oppo A9 2020 and within a month, due to an accident my mobile got damaged, then I registered claim on 25th Sep, 2020.
and device was picked up on 29th Sep, 2020.
And till now it's been more than a month and whenever I call to customer care, they keep on saying that they will contact me in 3-5 business days but I never get call from them, when I called, one guy said that I'll be getting refurbished device, but after few 3 days when I called back, they said it's still under repair.

Please help me to get back my device.