| Address: | L-169, 13th Cross, 5th Main,, Sector - 6, HSR Layout,, BANGALORE, KARNATAKA, 560102, IN, 400064 |
Hi,
Ref: complete mobile protection plan jppoffk2021361.
7 sept 2019 - claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.
20 sept 2019 - re-claim
Your claim request iw[protected] has been approved along with free pick and drop as confirmed by you.
20 sept 2019 - cancellation
Your claim request iw[protected] has been cancelled.
14 oct 2019: till date no one has yet come to pickup my mobile.
Summary: i have taken jeeves mobile protection plan for new mobile bought from flipkart website. On 7th sept i have logged a claim that my network is not working also wifi is getting frequently disconnected, but no one arrived to pickup my mobile. Till 20th sept i have been following up every 2 days, but phone didnt pickup still. I was informed there is some technical issue.
So old claim was cancelled by them and submitted new claim stating it will be collected within 5 working days. After that i called on tuesday they said pickup within 24 hrs. Called next day again they said to wait 3 working days.
Overall total i have been waiting since more than a month till no one arrived. Their technical issue didnt got solved since more than a month.
Now i want full refund of my phone plus protection plus compensation for the trouble i had. I already got it resolved by myself visiting the service centre. Their commitment was of 7 days which is over already.
When collecting premium they didnt had any technical issue.
Then i had sent several emails to them but no reply still. I emailed and called everywhere possible but no reply. Over phone they say to email at [protected]@jeeves.co.in but no reply from them.
Shut this company anyhow they are looting many collecting premiums and giving service to no one. Also this twitter page is filled with complaints.
- [protected]
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