Jeeves Consumer Services — Jeeves consumer services complete laptop protection plan 2 years not responding to several calls

I purchased nokia purebook x14 from flipkart on 8.8.21 with order id OD[protected]. along side i also purchased jeeves consumer service complete laptop protection 2 years for Rs 1749 valid from 8.8.21 to 7.8.21 CLFK[protected]

for the past one week due to some software issue the laptop which is otherwise in pristine physical condition is not working. I have called up jeeves at [protected] several times and over the past 10 days no technician has come to repair the software problem of my laptop. can someone help