Jeeves Consumer Services — Jeeves is Not providing installation and demo after delivered the new washing machine by flipkart

Hi..
Jeeves is Not providing installation and demo after delivered the new washing machine by flipkart. I tried to contact below person which I received in sms but his phone not reachable and flipkart also not helping in this after contacted many times.
Its totally fake and harassment of customer.
Could you please help in this issue.

SMS:

Dear Customer,
SANTOSH RAMBHAU AKHADE (Call [protected], PIN 147) has been assigned for INSTALLATION of Thomson Washing Machine (TFL8500) (Case ID: FLIT-6W0A4W-2QOBJA-6943UO-8B33F8). Please expect a call from him. Click on http://fkrt.it/eanl0MNNNN to find out more about the Jeeves INSTALLATION process.

Pls share code 8309 if happy
-Flipkart

I have followed the guide line as below:
Flipkart appmy order select product
click on Need help and chat with support

This option also not helpful because the chat have only saying installation will be done in 2-5 business days.

No one helping after buying the product from.Flipkart.

Regards,
Nilesh
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