Jeeves Consumer Services — Jeeves making fool of their customers in the name of warranty

I bought a samsung refrigerator with 2 yrs extended warrenty.
Now my fridge has been break down but they are not covering it under warrenty.
The problem is of magnetic gasket (door rubber). However they have said that they do not cover it in warrenty and I have to purchase that part.
I have raised my complaint to their team but all in vain.
Firstly they refused to entertain me on this matter.
Then they told me that after technician visit they will decide whether it should be repaired or not.
2 times technician came and told that yes.. Part is defective. However, even after so many days, spending time complaining and requesting they just ignored the issue.
One thing is very much clear that Jeeves guarntees you a high rated poor service. They are just looting and doing nothing. Don't buy extended warrenty from them. Of anything happens to the product they will simple say sorry sir.. This is not included.