Jeeves Consumer Services — JWEBOI2AH6540 Worst Service Experience

Address:

CHENNAI 600095

I gave a Complaint about TV Display Related issue on 22/05/2021 ( iFFALCON by TCL AI Powered K31 138.78 cm (55 inch) Ultra HD (4K) LED Smart Android TV with HDR 10 (55K31))
Extended Warranty 2 Year
JWEBOI2AH6540

After more than 20 days from the complaint date, your team planned to take my TV for your Service Center

June 22nd your team taken my TV. Still, it's not updated any information to me

I purchased TV & I Paid for Extra Warranty, Now my Tv is Under Warranty nobody taking responsible for TV, daily I calling no proper update gave to me from your Customer Support

Every Week I getting the message for assigning Technician(Every Week) till now Nobody called me. Just like you came and taken my 55' TV till now no reply(mail, message or Call) from your side, Did you know the Customer Pain. I attached the Call log, see how many times I called(No use no Solution provided always saying will update in 7days)?

After this next day
I Received call yesterday, I asked to arrange a callback from technician team till now not received any calls, Even JEEVES arranging a callback also taking two days' time.

Why you saying refunding, what happened to my TV Which part not available why it not be repaired, anyone give a reply to me. Just saying refunding is not good thing know.

Same product available in Online Sale today also. Why not get ready my TV?

If I receiving call from your Customer support, they saying they updated only refund we don't know exactly what the reason.

There is no communication between Customer Support, Technical team or backend team.

Could you give any Valuable Solution to me ?