Jeeves Consumer Services — MI tv

Hi Jeeves,
Its been a month since your technician came to my home and attended the complaint.
Since then, there has been no response from Jeeves.
I call Customer care, they are the most useless bunch of executies who hear out and finally say ' we will escalate this to higher ups'.
This has been happening over last 2 weeks.
As per your policy, if part is not replaced within 21 days, there will be complete refund, hence i requested for the refund too. But no one wants to process the refund and want to wait for some more time, god know how long is this some more time. No one is sure of timelines.
This is very unprofessional and surely damaging whatever business you are running.
Kindly intervine, if at all you have any concern for your customers and solve this ASAP.

Shiv.
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