Jeeves Consumer Services — Mobile insurance money not given

My claim id is - CLCM[protected].
My insurance I'd is - CMFK[protected].
I registered my damaged mobile claim with Jeeves on 10 march, 2021 and my phone was picked by them on 12 March. They said phone is completely damaged and refund will be given for phone. But it's been around 6 months and I haven't got my claim money and everytime I call them they say that we've escalated your issue and it'll be resolved soon. They also took Rs. 1000 from me to register my claim that I paid on 11 March 2021.
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Jeeves Consumer Services customer support has been notified about the posted complaint.
Oct 05, 2021
Updated by Namandahiya
It have been more than a month and nothing is done for my complaint. I have submitted my phone to Jeeves in March and still nothing from them.
Please solve my problem asap
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