Jeeves Consumer Services — Mobile Repairing Delayed - [protected]

My mobile Infinix note 10 was picked up on 28th of March and till now I have not received any updates on the same, I reached to customer service 3 times but they are clueless and they ask me to wait for 5 days but no resolution,

Customer service person Husna Muskaan did not even know to talk I was asking her to let me speak to the senior and she was saying it will be updated in next 5 days this is single line she was uttering on the entire call