Jeeves Consumer Services — mobile screen damaged

I m swati bopinwar i purchased online mobile through flip kart and purchase full mobile protection. Within two months only my phone fall down on tyles and mobile screen got damaged. I talked with customer care and they told me that send your phone to our customer care. I sent my phone to jeeves and also paid 1000 rs. On 2nd march they collected my phone which i will get back on 14th march. But today is 6th april but still i have not got my phone. I am totally disappoint with this faltu service. I want my phone as soon as possible i will complaint against you.