Jeeves Consumer Services — money charged but product not provided

Address:

560067

I have purchased extended warranty for my Kodak LED TV from Jeeves through installation guy. It was told to me that I will receive a warranty voucher and receipt on my email address. Payment was online through their payment gateway Razor-Pay. I provided Payment confirmation and SMS screenshot to their email ID: [protected]@jeeves.co.in. Transaction happened on 16th August 19. I am chasing Jeeves over customer call number and frequent reminder on email. They are not responding to email. If we call the customer care number they says it will take 48 hr. but this 48 hr. never happened in last 25 days.
When I called them and asked them to talk with their senior or next level of escalation either they cut the call or transfer it to colleague sitting next to them.