Jeeves Consumer Services — my mobile device sent for complete protection plan

I have registered on Oct 1, completed payment on Oct 3, and my device was picked on Oct 7 and delivered to Jeeves service centre on Oct 9.
From then on I never received any update from Jeeves, its 41 days now, when ever I give a call to their customer care number they either keep me on long hold and disconnect the call or they stop talking on it by keeping on mute,
I spoke to their two executives from escalation department as well, and trust me they use their fake names as well(I have recorded the calls for proofs), wherein they say out their fake names, apart from calls, I have dropped they numerous emails, where they only reply that part is missing and I will have to wait for few more days, I dont understand if the part doesnt come for next 6 months do i have to wait? Its a complete fraud, guys need help as I am not able to understand what to do next?