I've purchased Vu Premium 139 cm (55 inch) Ultra HD (4K) LED Smart Android TV (55PM) along with the Flipkart Complete Protection plan sold by Jeeves Consumer Services.
I recently started getting color fade issue on one half of the screen. And I raised complaint with Jeeves with the Flipkart Complete Protection plan.
The technician came and inspected and told me that the panel needs to be repaired or replaced. Few days later I receive communication from Jeevus saying that they will refund with 1 year depreciation value and to send me the Bank details so they can initiate the process.
I had strictly mentioned to them beforehand that I would want replacement if repair was not possible. They mentioned that they cannot repaid because they are unable to get the part.
I really only wanted it to be repaired or replaced so I asked when will the part be available as I was ready to wait for it's availability. They did not answer my questions over email and kept sending the same scripted response about refund and asking bank details to start it.
Over call, I asked to be connected with their manager or supervisor, and they mentioned they do not have a feature for escalation.
They should have better support service or escalation feature with professionals who can discuss on cases like mine where I prefer repair/replacement over refund with depreciation.
Please help me out here.
Flipkart Complete Protection plan policy - CPFK[protected]
Flipkart Order ID - OD[protected] Was this information helpful? | 
