1. Purchased SANSUI FRONT LOAD 6KG washing machine on nov 2020 from flipkart
2. Along with Jeeves complete appliance protectioj of 3 years.
3. march 2023, the drum bracket called spider arm corroded and broke off leading to the washing machine unserviceable.
4. Jeeves personel visited on march 4 2023 and said he ordered replacement and replacement is on the way.
5. Now jeeves saying part not available stating they will refund 70% of washing machine purchase cost.
6. I dont understand a 2 year old machines spare part is available?
7. When i researched similar kind of failure in front loads, it is a common issue that manufacturers do that as a part of planned obsolescence
8. Almost all front load WMs failed with the same issue. Broken drum bracket (spider arm) due to corrossion of spider arm because of drum is steel and spider arm is cast aluminium (two dissimilar metals).
9. Almost all front loads drum brackets are of same condition.
10. Now coming to the final verdict. I am not ready to accept the compensation amount told by Jeeves.
11. I want my product either repaired by parts replacement.
12. I want to know why manufacturers purosefully design it to fail. Was this information helpful? |
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