Jeeves Consumer Services — non delivery of phone from last two month

Reference is made to complete mobile protection plan - (Claim id: ad[protected]). My resistered mob no. [protected]
My claim was registered on 15 oct 19 and the phone was picked up on 23 oct 19. As per your consumer policy, phone is to be delivered back within 10 to 15 business days. However my phone has not been delivered yet. I have repeatedly approached your customer care wherein i have been told that my phone is holded for approval or with dispatching team. By saying this they are continuously manuplating me from last two months. I have also emailed my issue several times at [protected]@jeeves.co.in now they have stopped replying my emails also. Kindly look into the matter and please check my email which i have sent at [protected]@jeeves.co.in.