Jeeves Consumer Services — Not processing refund.

Address:

#L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout Bangalore Bangalore District Karnataka India - 560102

On 5th of august I initiated a claim for my VU tv 40 inch. On 22nd a technician visited my home and inspected the TV and found an internal PCB defective. On 28th i called jJeeves care and they informed me that due to non-availability of spare part, TV cannot be repaired and they advised me for a request of refund by mail to the Extended warranty team.
On 31st August i sent a mail to the extended warranty team and I received reply stating that the issue has been forwarded to the concerned service team and will be resolved on a priority basis.
On 9th September i sent a mail to them again regarding the update and I didn’t yet receive a single response from them.

I called Jeeves care[protected] repeatedly for past 25 days at least 12 times and every single care just told me to wait for 48Hours, i kept calling them after every 48Hours and finally in a 9th attempt after 20 days one of the senior Escalation head Ms.Rashmi attended the call and she promised me that she will call and resolve the refund issue very next day.
Rashmi did not call next day and i again called their care to inquire the issue and all they wanted me to do is to wait for next 48Hours. This cycle repeats after every 48Hours.

The plan was until October 5 2020, but i claimed the warranty on 5th of August 2020.
Since it was their fault, they kept pushing the process forward and did not process anything until now.Its already 4 months passed.

CLAIM/CASE ID: FREV-33WUVI-UHGTN6-JY9USB-9KS1U4T