Jeeves Consumer Services — Not working my Samsung tv remote

[shurender paswan]
[Jharkhand Ranchi ratu kathitand mahavir complex ]
[ranchi Jharkhand, 835222]
]
[]
[Date 03/08/2023]

Jeevees Company

Subject: Request for Replacement of Samsung TV Remote under Warranty

Dear Jeevees Company,

I hope this letter finds you well. I am writing to bring to your attention an issue with the remote control of my Samsung TV, which is currently under warranty under the Jeevees extended warranty program. I kindly request a replacement for the malfunctioning remote control.

I purchased the Samsung TV [[IMEI/Serial No: 0DTD36TR600757 ]] ( model name- Samsung tv 4 series) from [ Seller: IWQNBecommerce] on [Date of purchase - 20/05/2021]. Along with the TV, I also opted for the Jeevees extended warranty to ensure comprehensive coverage for any potential issues that may arise during the warranty period. As per the terms and conditions of the warranty, I am entitled to a replacement of faulty components, including the remote control.

The problem with the remote control began on [Date], when it suddenly stopped responding to commands. I have tried replacing the batteries, but the issue persists. I have also attempted to troubleshoot the remote control by following the guidelines provided in the user manual, but to no avail. Therefore, it is evident that the remote control is defective and requires immediate replacement.

I kindly request that you arrange for a replacement remote control as soon as possible. I understand that the warranty period is a time-sensitive matter, and I would appreciate prompt action to rectify this issue. I have attached a copy of the purchase receipt and the extended warranty certificate for your reference.

I would like to emphasize the importance of a functioning remote control as it is essential for operating the TV efficiently. I have been inconvenienced due to the inability to control the TV's settings and access various features. As a loyal customer, I trust that Jeevees Company will honor its commitment to customer satisfaction by promptly addressing this matter.

I kindly request that you acknowledge receipt of this complaint letter within [number of days] and provide me with the necessary information regarding the replacement process. Please feel free to contact me at the provided phone number or email address if you require any additional details or documentation.Thank you for your attention to this matter. I look forward to a swift resolution and the receipt of a replacement remote control.