May 28, 2022
Updated by Swati bera I am swati from Telco, jamshedpur, jharkhand, 831004,
Jeeves are cheating customer, it is written any electrical part if damaged by voltage fluctuations will be covered under total protection plan, I am using Motorola refrigerator which suddenly stopped working... jeeves technician found refrigerator's drier filter is faulty which is a part of electrical system of compressor of refrigerator and also connected to capacitor.
Refrigerator stopped working since 19/5/22, raised complaints 20/5/22, today is 28/5/22, only once a inefficient technician came on 21/5/22 who concludes to jeeve support team that drier filter is not electrical part ( however he told me it is part of capacitor which damaged due to voltage fluctuations.)
Now jeeves don't send any other technician to solve the issue, and told me that part is not under total protection plan, as it is plastic part and not falls under refrigerator electrical part. Cheap business, 9 th day passed, refrigerator is standing idle not working... Please don't trust Jeeves and buy any such policy from them. They don't have any parts and charges customer with creating false information by name of inefficient technician... They don't reply over mails and no positive response over phone. [protected]@jeeves.co.in and no [protected] are their contact no.
May 28, 2022
Updated by Swati bera Plan id CPFK[protected], claim id CLCPA[protected] sharing you mail details of the same
May 29, 2022
Updated by Swati bera Jeeves doesn't repair or refund for faulty part since 10 days, refrigerator stopped working since last Thursday 19/5/2022, technician came on 21/5/22 and took pic, still then no one came and repair the refrigerator, whenever i called jeeves they told the spare parts is dispatched, but no technician with nothing still came back and repair, more over jeeves technician marked damaged drier filter is not a part of compressor which he told myself was a part of capacitor which was damaged by voltage fluctuations. I don't know the how much time it will take for jeeves to repair the refrigerator under total protection plan, today is 10 th day. No positive response from them. No senior technician review either done even after several requests, writing mails, calls have no results fo far, they even refused to send technician 1 more time to evaluate the situation and cross check actually what part is damaged and gives me proper documents in writing so that i can make arrangements locally if jeeves technician could not repair or arrange the damaged part.
Sharing you screenshot of jeeves policy term and conditions which says any part damaged due to voltage fluctuations will be repaired with in 16 days.
Mails from me to jeeves asking the technician re visit and sharing the damaged part's pics, but no resolution provided,
Please stop doing such wrong business
May 29, 2022
Updated by Swati bera It is clearly written with in 15 days the any parts damaged due to voltage fluctuations will be repaired or refund will be provided
May 31, 2022
Updated by Swati bera Today is 31/5/22 still no resolution or senior technician visit provided, refrigerator stopped working since 19/5/22. It's motor is not starting. But jeeves fails to send any senior technician apat from an inefficient technician on 21/5/22, who gave wrong information that refrigerator's cooling is low which is not correct cause refrigerator was power off since 19/5/22 which I mentioned in complaints on 20/5/22 after that it never started. 2ndly the technician wrongly updated that damaged dryer filter is a plastic part wheather it is part of electrical components of motor and metal part.
