Jeeves Consumer Services — pickup of my mobile phone

Hello jeeves my policy number is jppoffki566918 around 26th march i had filed a accidental damage insurance and i had registered for it and done all the required details and also paid rs 500.in the month of april i had called around 10 times regarding my pickup. No one in your company was least bothered about it and always used to tell me to wait for 24 - 72 hours same thing happend in may still my phone was not been picked up i had called around 20 time still pickup was not been arranged i had taken it very seriously and talked it with your manager even he told me to wait for 72 hours same thing my device was still been picked up i waited till june same thing. I had called around 30 times same issue happend my phone was not been picked up. Once one of your staff people kept me on a hold for around 1 hour and then cancelled my phone. Then i talked with one of your staff people named mrs preeti she told me that this issue has taken a long time our insurance rule has been broken so u will get a call from the back end team around 80% of your mobile device amount will be paid because its been 3 months and im still waiting for the pickup. Didn't get a call from your back end team either then after waiting for 2 days i called your team and they are telling that you wont get 80%, this is too much first your staff tells you that you will get 80% and the other one tells me that this is false. Listen jeeves company this is too much u have made me wait for more than 3 months and this is ridiculous keeping on a hold for more than 1 hour, every time telling me to wait for 72 hours but still not arranging my pickup, i have never seen such ignorance in my entire life. This is ridiculous. Im requesting you to please arrange my pickup by today. Its been 3 months. You have broken the rules
If you cant arrange my pickup return my 80% of my device amount as promised. I need my device to be picked up by today itself its been 3 months.
Take a strict action against this.
Thank you