Jeeves Consumer Services — POCO C31 repair complaint

I bought a phone C31 poco from Flipkart and with it i bought complete mobile protection for the same at the same time on 14th dec 2022. Its been 21 days now and i am trying to register my complaint for the phone because it got damaged in an accident. I am trying to register my complaint and every executive of jeevas company is telling me the same story that please allow us 2 working days because in our system its not show any processing amount for the phone thats why we are unable to register ... 5 times i called and still getting the same lame reason and still my phone is damaged here... Now i don't have any option left with me to raise the complaint on twitter and in grievance against jeevas.
[protected] registered mobile number
Paras Sahni