Jeeves Consumer Services — Policy Terms Breached Still Jeeves/Flipkart Company not giving refund as per policy

Address:	Jeeves Consumer Services Head Office Address #L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout Bangalore Bangalore District Karnataka India
Website:	jeeves.co.in

Hello,

Flipkart Order ID: OD[protected]

Device Name : Mi Ultra HD (4K) 108.0cm Smart LED TV
Device Model: L43M4-4AIN
OLD Device Serial Number: 21694/[protected]
New Device Serial Number: 21694/[protected]

Plan Details :
Plan ID: CPJV[protected]
Plan Start Date: 29/10/2020
Plan End Date: 28/10/2023

Claim ID: JCRM-QQ6SQ1-G5G36T-QQXBX9-0YKZ5W

I have registered an repaired request with Jeeves on 1 September 2023 and as per writing this complaint 11 Oct 2023 and 30 days business days are completed.

As per policy I am eligible for refund as I didn’t get the service within 30 days of registering a complaint. So I contacted Jeeves for the same and they are ignoring the policy terms and still asking me to wait for another 1 week for the repair done.

Why should I wait? When I was complaining about the service request they were reading the policy terms and saying I have to wait 30 days before I get a refund as the product is not able to be repaired. Now they refuse to read the policy papers because they have to give me a refund.

I am writing this to Flipkart/Jeeves because Jeeves is a Flipkart brand and Jeeves is not helping me anyway, disconnecting my calls, misbehaving, seniors are not available and thousands of excuses.

You can’t refuse the refund process now as per your policy. I don't care about the product now. As 30 days over I need complete refund now and additional cost for the mental harassment Jeeves has done to me. I am fully frustrated now.

I need immediate full refund with compensation else I have to file an complaint on E-Dakhil website as this is my 4th complaint on NCH and not progress in my case.

NCH Case Numbers are: 4983125, 4912842, 4906497

So just to clear I need refund of the product value or else I will file a legal case of not giving extended warranty services.

Thank you.