[Resolved] Jeeves Consumer Services — poor/no service and response from jeeves for my dead vu tv | |||
It has been 19 days now (Today is 30th june), since i had registered a complaint /service request for my vu tv that is not turning on [case id: 8f12ewjcsth-5815848]. Around 18 days back 1 service engineer from jeeves came, checked the tv, took pictures of product serial and shared it with someone saying 'it is being forwarded to company to get spare part/motherboard, they will come and replace the part within 3 working days'. I have been trying to track the progress since then but everytime i call jeeves customer care they tell an eta of 5 more working days. Everytime they tell that it is under' part-pending' status! Now they stopped responding to my followup mails as well. This is very poor service for which i had paid. Was this information helpful? | |||
Aug 2, 2018 Complaint marked as Resolved Jeeves Consumer Services customer support has been notified about the posted complaint. Verified Support Jul 02, 2018 Jeeves Consumer Services Customer Care's response Hi Akshay S Kanhere Thanks for writing in to Jeeves. My Name is Dhanushree. from Jeeves Support. I will be assisting you in handling your issue for resolution. We have gone through your mail and we regret for the inconvenience caused regarding Service of your VU TV Kindly allow us some time to get back. Regards, Dhanushree. [protected]@Jeeves. | |||
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#L-169, 6th Sector, 13th Cross, 150ft Ring Road, HSR Layout, Bangalore, Karnataka, India - 560102
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