Jeeves Consumer Services — Refrigerator not working since 2 months

Address:

H.Name "Nirmal", bhavani Hill, Bhavaninagar

I had placed a request for my fridge and it has been more then 2 months since the fridge has not been repaired. despite following up continuously with them. as per their terms they will refund the amount if the same hasnt been repaired. but to no avail have they responded
CPFK[protected] policy number