Jeeves Consumer Services — refund not done for wall mount tv bracket double payment

Address:411028

I had done a transaction of 1500 rupees and the Payment Id: pay_BtkfdIdIiIxiDZ. During the process due to technical issue the transaction was not completed and amount was not credited to the end customer, but my card was debited with 1500 rupees. Could you please refund me the 1500 as I have done a separate transaction to the end customer as first one was unsuccessful. Now for the product of 1500 I end up paying 3000. Wrote to [protected]@jeeves.co.in multiple times but NO resulution. If I do not get my money back then I go to consumer forum and will file an FIR too if required. I have all the proofs required also.
Contact Number: [protected]
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Jeeves Consumer Services customer support has been notified about the posted complaint.
Feb 19, 2019
Updated by Indra Gurung
Attached is the screenshot where 2nd transaction was successful

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