Jeeves Consumer Services — regarding asus laptop repairing under accidental warranty coverage

On 25.08.2020, i complained to jeeves for the laptop issue, after which his engineer came 3 days later and investigated the problem in the laptop, he said that there is a hinge issue, but we have to replace it but now, the parts are available. No, so, i will come to improve it but when the parts come, i tell the company to bring this.

But complainet refrence no. Clfk[protected]

After 1 month, on 24.09.2020, i received a mail from kanchan (Phn no [protected]) regarding that she received the parts and need to get the laptop repaired in service center hence she need laptop. But i want onsite service, but she said that asus process is been changed now from asus hence on site for damage case is not been provided and also another thing is that on 27.09.2020 i received a mail from jeeves regarding refund. I replied the jeeves and forwarded the whole conversation with kanchan to jeeves and also ask that it is as per your instruction or not but no response from jeeves. I discussed this with kanchan but she said that she told jeeves to cancel the refund because she already purchased the parts and i also asked her why are you not cc jeeves id in your mail, later that no-one engineer is coming yet and it is almost 1 month my warranty period is spoil.

I called her on a regular basis but she said that to day is engineer will come but no-one is coming

So, please solve this issue asap.