Jeeves Consumer Services — Repair Request Raised on 07June 2021- IFFALCON LED TV [IMEI/Serial No: 1808AJB135906E0 1788]

Hi All,

I registered the complaint REPAIR complaint with Jeeves on 07/June/2021. Since then I have been following Jeeves Customer care almost twice a week and my TV is still not fixed.

It is already 35 days and as of 07/12, Customer care is asking me to wait another 22 days i.e. 04-Aug-2021.

This is worst customer experience.

Here are the few conversation with customer care so far :

1. One of the customer care executives said that the TV part was ordered around 12th June and we received the part around 22th but the part was faulty so we have ordered again and we have not received the part so far.

2. Another executive said that we never received the part from the company, however there were few similar parts available in our inventory and we tried that part but that was also not working.

3. Another executive said that we have ordered this part multiple times but every time we have received the wrong/faulty part.

4. Another executive said that it has been more than a month now and the TV is not yet fixed so he has opened a Refund request for my TV and someone from the company will call you but I did not receive any call from any one.

5. Today as of 11 July 2021, the Executive said that no Refund request has been raised and I have to mail to Jeeves customer care.