Jeeves Consumer Services — rude behaviour of your team member

I have purchased asus zen m1 mobile through flipkart. Mobile phone is over heating. I have raised return request regarding this. Technical person visited and checked but he is very rude and not solved my problem he just went away his number jeeves engineer naveed rahaman, [protected]. He gave a fake report as mobile is ok.
I an requesting to the head of this company to tell him to ask apology to me. Otherwise i ll raise a case against the company in consumer court.
Thanking you
Regards
Naveen kumar h r
[protected]