Jeeves Consumer Services — Screen protection plan

I have purchased my Reno 8 5 g on August month and prlurchase also screen protection plan on November 2 my phone was damaged and screen brocked I will Jeeves coustumer care and upload all images and document till that day refund was not processed every time agents different and always says 2 working day but till the they are not refund my money I am screwed I call Jeeves many time but always saying Jeeves cleared the case but Bajaj verification was pending not recieved any update from Bajaj